TRAINEE HOTEL MANAGER

JOB OUTLINE REQUIREMENTS

We are seeking a professional and customer-focused Hotel Manager to oversee our hotel operations. In this position, you will direct the day-to-day operations and activities at your allocated hotel location. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance.

To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills.

RESPONSIBILITIES

  • Oversee personnel including receptionist, kitchen staff, and office employees.
  • Monitor employee performance and conduct regular evaluations to help improve customer service.
  • Collect payments and maintain records of budgets, funds, and expenses.
  • Welcome and register guests once they arrive.
  • Resolve issues regarding hotel services, amenities, and policies.
  • Organize activities and assign responsibilities to employees to ensure productivity.
  • Create and apply a marketing strategy to promote the hotel’s services and amenities.
  • Coordinate with external parties including suppliers, travel agencies, and conference planners.
  • Evaluate hotel performance and ensure compliance with health and safety rules.
  • Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.

Benefits

A Trainee Hotel Manager will be offered the following benefits

  1. A remuneration of GHC1000 in an initial 6 months probationary contract.
  2. Free accommodation will be provided.
  3. Free breakfast and lunch will be provided.
  4. Free uniform will be provided.

An Assistant Trainee Hotel Manager will be offered the following benefits

  1. A remuneration of GHC800 in an initial 6 months probationary contract.
  2. Free accommodation will be provided.
  3. Free breakfast and lunch will be provided.
  4. Free uniform will be provided.

Requirements:

  • A minimum of 1 year experience in hotel management or similar role bonus but not a requirement.
  • Strong understanding of hotel management best practices and data entry software.
  • Outstanding interpersonal communication and customer service skills.
  • Exceptional leadership abilities with great attention to detail.
  • Degree or any qualification in Hospitality, Business Administration or relevant field is an advantage to applicant but not a requirement.

HOW TO APPLY

  1. Send CV, an electronic passport size picture and a full body picture to info@senkwa.com.
  2. Send YouTube video describing yourself in 2 sentences. In addition answer the following questions in your YouTube video.
  3. How good are you with using Microsoft Word, Excel and PowerPoint, Emailing and Phone Calling, as well as taking down information and data entry.
  4. How well can you work under pressure from duties required of you in servicing various teams within the company while also dealing with hotel targets.
  5. How would you deal with a customer who refuses to settle bills after a long stay in a hotel room. Detail how you would manage the situation.
  6. How would you coordinate the day to day activities of the hotel along with your personal daily schedule.
  7. List as many communication formats you would use to enable you get your job done working with team members and with clients. For each please state when you would employ it.
  8. List your five (5) best hotels in Ghana and For each please state what makes them the best.